Last Updated: March 14, 2025
1. Returns
We accept returns within 30 days of delivery for unused, unopened, and undamaged products in their original packaging. To be eligible:
- Items must be in resalable condition (no glue applied, nails not separated from trays).
- Proof of purchase (order number or receipt) is required.
- Customized or personalized press-on sets (e.g., monogrammed designs) are final sale and non-returnable.
2. Refunds
- Refunds are processed within 5 business days of receiving returned items.
- Your refund will be issued to the original payment method. For lost/damaged packages, we may offer store credit or replacements at our discretion.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
3. Exchanges
We offer free exchanges for:
- Size mismatches: If our press-ons do not fit your nail bed, contact us for a replacement in a different size (subject to availability).
- Defective items: Broken nails, missing glue, or packaging issues qualify for immediate replacement.
4. How to Initiate a Return
- Fill up the return form below with your order number and reason for return.
- Ship items back to warehouse.
- Include the original packing slip.
Note: We recommend using a trackable shipping service. Eleglara Beauty is not responsible for lost return packages.
5. International Returns
- Customers outside the U.S. are responsible for return shipping costs and customs duties.
- Refunds exclude international shipping fees paid during checkout.
6. Non-Returnable Items
- Opened gel glue (for hygiene reasons).
- Seasonal/limited-edition collections (e.g., Halloween-themed nails) marked “Final Sale”.
7. Damaged or Incorrect Items
Contact us within 7 days of delivery for expedited resolutions. Provide photos of the issue, and we’ll send a replacement or refund immediately.